Contact Center Technology - contact center,contact center voip

Contact Center Technology

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Contact Center Technology: News Headlines

• Leading IP Experts to be Featured Speakers at the First IP ONLINE Virtual Conference for Contact C

  By Sheri Grenhaus on October 27, 2004 - Experts from Gartner Group, Yankee Group, ProMark Solutions, and Vanguard Communications will address business and technology issues at the first IP ONLINE Virtual... [+]

  Conferenceon the future of VoIP in t Read more
  call center       call center ip       call center voip       contact center ip       ip       self-help       telephony       voip

• Seeking for ads cooperation on China Auto Accessory and customization show

  By YASN International Exhibition Co., Ltd. on October 13, 2005 - China International Auto Accessories and Customization Expo 2006(CIAACE 2006) Date: March 9th �12th, 2006. Venue: New Hall, Beijing National Agriculture Exhibition... [+]

  Center Read more
  

Contact Center Technology: All News

All news and headlines about Contact Center Technology. Browse news on Contact Center Technology by date to get detailed information.

• Enghouse Interactive Sponsored Study Reinforces Benefits of Virtual and Cloud-Based Contact Centers

  By Kathy Salt on May 1, 2012 - Improved Queue Handling, Flexibility and Functionality Seen as Drivers for Needed Technology Upgrades ... [+]

  Read more
  attendant console       call recording       contact center in the cloud       Contact Center Technology       interaction management solutio       ivr

• SPS Integrates Visuals for Mobile with Radish ChoiceView to Ease Contact Center ‘Pain’

  By Ida Halasz on April 12, 2012 - Radish Systems announces that SPS, a global telecommunications technologies integrator, is offering ChoiceView™ as a contact center solution for mobile and enterprise... [+]

  communications. Read more
  ChoiceView       mobile applications       Mobile Communications       mobile software       mobile technology       Radish Systems       SPS       Voice with Visuals

• AMC Technology, LLC to be an Exhibitor at the SAPinsider CRM 2012 Conference

  By Eric Warner on March 13, 2012 - AMC Technology, LLC, a leading provider of contact center and CRM integration solutions with SAP-certified integration, is an exhibitor at the SAPinsider CRM 2012... [+]

  conference. Read more
  AMC Technology       contact center       CRM 2012       Customer Interaction       ENTERPRISE       sap       sapinsider

• Top 50 Technologist Joins 13th Annual Call Center Week Speaker Panel

  By communicationsiqpc on April 12, 2012 - IQPC announces that Michael Kim, one of CIO magazine’s top 50 technologists, will join the keynote speaker panel for the 13th Annual Call Center Week, taking place... [+]

  June 4-8, 2012 in Las Vegas. Read more
  call center       conference       contact center       Kim       multichannel       routing       technology

• Survey: U.S. IT Decision Makers Say Good Customer Service More Important Than Managing Costs

  By ksaltenghouse on February 28, 2012 - Enghouse Interactive Explains State of Customer Interactions in U.S. Business in First Customer Interaction Index ... [+]

  Read more
  attendant console       call recording       contact center in the cloud       Contact Center Technology       interactive management       ivr

• Best Choice - TaylorMade Tour Preferred MC Forged Irons – Best Price

  By HuldaIvan on April 3, 2012 - A small "undercut" cavity aids forgiveness. The clubface employs "inverted cone technology" (ICT) to boost ball speed on off-center contact. ... [+]

  Read more
  Callaway Golf Sale       cheap golf sale       discount golf sale       golf clubs for sale       golf discount prices       Taylormade golf sale

• Drishti-Soft Solutions receives a 2008 IP Contact Center Technology Pioneer Award

  By Drishti PR on June 20, 2008 - Drishti-Soft Solutions receives a 2008 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine ... [+]

  Read more
  Drishti       IP Contact Center       Pioneer Award

• Drishti-Soft Solutions receives a 2008 IP Contact Center Technology Pioneer Award

  By Ankur Sharma on July 9, 2008 - Drishti’s communications suite applauded for its flexible architecture, high business availability, need-based business packaging that yields quick return on investment... [+]

  (ROI) for Contact Centers. Read more
  Contact Center Technology       Drishti       Pioneer Award

• Gateway Communication Services Deploys EasyRun to Enhance its Customer Oriented Contact Center

  By lindsay neely on March 28, 2011 - Gateway Communication Services, Inc. (Gateway CSI) announces the completion of phase one on their new EasyRun Contact Center Solution through Computer Telephony... [+]

  Distributing (CTD). Read more
  call center       contact center       contact center services       Contact Center Technology       EasyRun       EpicACCE

• Ameyo awarded as the "Best Contact Center Technology Platform" at MECC 2011 in Dubai, UAE

  By Vijay Sharma on June 8, 2011 - Ameyo Communication Software bags "Best Contact Center Technology Platform" award at Insights ME Call Center Event 2011 for implementation at Department... [+]

  of Transport-Abu Dhabi. Read more
  Ameyo       communications       Drishti       telecom

• CosmoCom Technology Provides the Pulse in HKBN’s “Service with Heart”

  By Kathy Salt on May 23, 2011 - Leading Broadband Provider Delivers Customer Service Excellence Using CosmoCom Contact Center Technology ... [+]

  Read more
  call center software       call center solutions       Contact Center Software       contact center solutions       Customer Care Call Center       Customer Care Contact Center       Customer Interaction       Skills Based Routing

• Cloud-Based Contact Center Services to be offered Worldwide based on ECT Technology

  By Barbara Hudson on March 24, 2011 - ECT to implement INtellECT® Next-Generation Intelligent Network with its effECTive® Network-Based Contact Center for Major European Provider of Combined IT and... [+]

  Telecommunications Network Services Read more
  cloud       contact center       NGIN

• CosmoCom Virtual Contact Center Technology Enables Better Medication Management

  By Kathy Salt on December 7, 2010 - PharmMD Chooses CosmoCall Universe to Power Pharmaceutical Consultation Services for Consumers ... [+]

  Read more
  all ip contact center suite       Contact Center Technology       Unified Communications

• Acqueon Boosts List And Campaign Manager (LCM) Functionalities

  By Ashok John on November 12, 2010 - Powerful list and campaign management solution that is tightly integrated to Cisco Unified Contact Center Enterprise Dialer substantially enhances campaign management... [+]

  capabilities. Read more
  contact center       LI       technology

• CosmoCom Contact Center Technology Provides Innovative Services to Municipalities

  By Kathy Salt on October 19, 2010 - Israeli Outsourcer Milgam Uses Virtual Call Center to Improve Collections for Utilities and Local Authorities ... [+]

  Read more
  SaaS       Unified Communications       unified contact center       virtual hosted

• 24-7 Intouch Announces Strategic Contact Center Partnership with LiveOps

  By Michelle Gill on October 15, 2010 - 24-7 Intouch, an award-winning multichannel contact center outsourcer, and LiveOps, the leading cloud-based contact center workforce and technology provider, have... [+]

  entered into a strategic partnership. Read more
  24-7 INtouch       call center       contact center       LiveOps       multichannel       partnership       SOCAP

• CosmoCom and Eason Tech Successfully Deploy Unified Call Center Solution into Finance and Telecom...

  By Kathy Salt on August 30, 2010 - Innovative Systems Integrators Combines Specialized Banking/Insurance Applications with Advanced Contact Center Technology ... [+]

  Read more
  SaaS       unified contact center

• NORTHWINDS CONTACT SOLUTIONS PARNTERS WITH INSPIRITEC TELESERVICES. Together They Offer a Ground...

  By Darren Prine on December 15, 2009 - Northwinds Contact Solutions partners with Inspiritec Teleservices to provide companies wishing to outsource their contact center a unique, innovative solution that... [+]

  is unlike any other on the market. Read more
  Call Center Outsourcing       contact center       Contact Center Technology

• Drishti redefines Contact Center Supervision and SLA monitoring with Ameyo

  By Drishti Marketing on January 12, 2010 - Drishti announced its new advanced contact center supervision and monitoring tool - a leap ahead in managing the productivity of call centers. ... [+]

  Read more
  Ameyo       call center software       Communications Technology       contact center       CTI       ivr       Voice Logger

• CosmoCom Contact Center Platform Supports Exponential Growth at Mobile Mentor

  By Kathy Salt on April 27, 2011 - Australia Based Mobile Support Leader Improves Agent Productivity by 300% While Reducing Costs ... [+]

  Read more
  all IP contact center technolo       cloud based contact center       Contact Center Technology       hosted virtual contact center

Contact Center Technology

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